|
We have a fully qualified and experienced Lead Auditor who can, together with you, write a full Quality Management System to the BS EN ISO 9001:2000 requirements. Thereafter, we can train your staff on how to audit to this Standard and ensure your system remains effective.
Introduction.
1. General
The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an orgnaization's quality management system is influenced by varying needs, particular objectives, the products provided, the processes employed and the size and structure of the organization. It is not the intent of this International Standard to imply uniformity in the structure of quality management systems or uniformity of documentation.
2 Process Approach
An organisation should consider the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.
For an organization to function effectively, it has to identify and manage numerous linked activities. An activity using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process. Pften the output from one process directly forms the input to the next.
The application of a system of processes within an organization, together with the identification and interactions of these processes, and their management, can be referred to as the "process approach".
An advantage of the process approach is the ongoing control that it provides over the linkage between the individual processes within the system of processes, as well as over their combination and interaction.
When used within a quality management system, such an approach emphasizes the importance of:
a) understanding and meeting requirements,
b) the need to consider processes in terms of added value,
c) obtaining results of process performance and effectiveness, and
d) continual improvement of processes based on objective measurement.
The model of a process-based quality management system shown in Figure 1 (Page 5) illustrates process linkages. This illustration shows that customers play a significant role in defining requirements. Monitoring of customer satisfaction require the evaluation of information relating to customer perception as to whether the organization has met the customer requirements. The model shown in Figure 1 (page 5) covers all the requirements of ISO 9000:2000, but does not show processes at a detailed level.
EN ISO 9001:2000
NOTE in addition, the methodology known as "Plan-Do-Check-Act (PCDA) can be applied to all processes. PDCA can be briefly described as follows:
Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization's policies.
Do: implement the processes.
Check: monitor and measure processes and product against poilicies, objectives and requirements for the product and report the results.
Act: take actions to continually improve process performance.
|